2010 January 18 Judy Minot

Too Many Words!

picture-1

Just as I hit the “publish” button of my last post, this column was published in the Atlantic. The author, Michael Kinsley, says that most newspaper articles are too long. Those of us who are used to writing for the Internet know that you have to get to the point quickly, and kick to the curb all the rules you learned in journalism school (such as: use descriptive adjectives and action verbs, don’t repeat words in a paragraph, don’t use colloquial language). The article dissects sentence-paragraphs from the NYT and The Washington Post as examples. (Next week I am going to take apart the Atlantic whose writers could often use a stronger-willed editor.)

Use simple language, simple sentence structure, call a spade a spade, write it like you’d say it and remove every single unnecessary word.

Your reader is not a captive at the breakfast table or on the subway to work. He or she is only going to keep reading for a few more seconds, till someone walks into his office with a question or IM’s her a link to a cool YouTube video, or till his smart phone rings.


Tags: , , , , , ,
Posted in Creative



2010 January 12 Judy Minot

You Can Write Better than the New York Times

After reading a sentence in yesterday’s New York Times, I realized that the venerable news organization might provide a fertile ground for examples of unintelligible writing.

So, for the next few weeks I will take examples from some of my favorite “heady,” “intellectual” information sources and show you how you could rewrite them so someone might actually understand them, and might even be persuaded by them. And, in marketing, isn’t it all about persuasion?

The sentence came from an article entitled: U.S. Saw a Path to Qaeda Chiefs Before Bombing, by Mark Mazzetti, in January 5’s New York Times. The opening of the article basically said that last week’s suicide bomber had been thought to be a promising informant for our government. So here it is:

American intelligence officials said Tuesday they had been so hopeful about what the Jordanian might deliver during a meeting with C.I.A. officials last Wednesday at a remote base in Khost that top officials at the agency and the White House had been informed that the gathering would take place.Read the rest of this entry »


Tags: , , , , , , , , , , ,
Posted in Marketing



2010 January 11 Steve Ambielli

Making Best Use of CSS Sprites

A CSS sprite is a group of images combined into one image. CSS sprites allow you to reduce file size and load time on the page. For example, I’m sure you have seen a graphic that changes when you roll over it. Of course, these graphics are created using separate images for the normal state and the rollover state, but the savvy programmer will combine the two images to create a CSS sprite. Facebook, for example, uses sprites for all of their icons.

The best part about a sprite is that you can combine an unlimited number of images into one. The term “sprite” comes from computer graphics and the video game industry. It was used to describe graphics that were “grabbed” by computer memory and then only displayed one part at a time. This provided faster load time than continually having to grab new images.

How can you create a CSS sprite? Read the rest of this entry »


Tags: , , , , ,
Posted in Technology



2009 December 31 Laura Vitez

Trailer Trashing

I went to see It’s Complicated this past weekend.  Before the film, several trailers ran, among them two for romantic comedies.  I’m a sucker for a good romantic comedy and fully recognize they are very formulaic.  But why do the makers of trailers feel they need to tell us the entire story rather than simply entice us with the premise of a film?  I know within 30 seconds whether I want to see a particular film and, if I do want to see it, I don’t want to see anymore of the story at that point and invariably try to look away.

Read the rest of this entry »


Tags: , , , ,
Posted in Marketing, Media



2009 December 14 Britton Shinn

What’s that incredible sucking sound?

drain1

It’s your service.

I felt compelled to write about an experience I had the other day at one of the largest regional grocery store chains in the northeast. It cemented my already lukewarm opinion of the chain, but it also made me think about how important it is pay attention to customer service, even as we trim payrolls.

There’s no need to describe what happened to me, because it has happened to you, in the supermarket, electronics store, hardware store, you name it: You need help with something, you see an employee, your expression says “help me,” you’re pretty sure they see that…and nothing happens. Not even any eye contact, let alone a smile. Or if someone does help you, it seems to be an inconvenience for them.

If you’re the business owner (or manager) this should be a real concern for you.  Your customers may be having similar experiences and, chances are they are not telling you.  Instead they’re telling everyone using a variety of social media outlets and tools.  Guess what: everyone is listening.

The next step, of course, is they will leave you for your competition. Read the rest of this entry »


Tags: , , , ,
Posted in Marketing



2009 December 4 Britton Shinn

Contact us - If you can

Most nights driving home from the office I listen to NPR.  As a proponent of user contribution, peer to peer sharing and most things Web-social I am always pleased to hear the comments of listeners read (or played) over the air.  Even if I disagree I enjoy hearing dissenting or opposing opinions. This is the new world publishers live in and clearly NPR gets it – right!  Well, maybe not.

Here’s how it unfolds.  Regardless of the particular program, each night after listener comments are aired the host typically says something to this effect:

“If you’ve got comments – we’d love to hear from you.  Go to our Web site and click on the link that says comments at the bottom of the page.”

Wait a minute, did you catch that?

If comments are desired and appreciated why is it that in order to make them you have to scroll to the bottom of the page?  In the Web design world we refer to anything below the viewable area on your browser as “below the fold”.  It’s generally where we put the less important stuff.  So users who want to comment are required to scroll through all kinds of content to find the link.  This is a mixed signal for sure.  Ultimately the motivated commenter will always find that link – they have a desire to contribute beyond the average listener.  That doesn’t make NPR’s handling of this feature right.

Here’s my solution.  If you REALLY want user feedback make it a design priority. To illustrate my solution I have tapped our expert interaction design team to produce these before and after images (actually I just did it myself with Photoshop). Read the rest of this entry »


Tags: , , , , ,
Posted in Design & Usability



2009 November 5 Judy Minot

Living your Brand Attributes

Have you ever had this happen?

You call the customer service for your credit card, bank, phone, utility company. At the end of the call, the rep says, “Have I provided you with exceptional service today?”

“Oh, jeez,” you think, “How lame-o!” (And they are thinking the same thing, no doubt.)  This is a classic case of a company misunderstanding the use of brand attributes.

attributesbHere’s what happens: a company, lets call them Minot Ltd., does some branding or a brand audit (for which they use an outside vendor with a world-class reputation and pay a correspondingly world-class price tag). The branding company asks questions, conducts surveys and focus groups, and comes up with, among other things, a list of attributes that represent the brand.

In the case of Minot, Ltd., they might be: Focused, Humorous, Responsive. These are the attributes that distinguish the brand, both internally, among the members of the company, and externally, to the customers and other “stakeholders” or people who interact with the brand Read the rest of this entry »


Tags: , , , , , ,
Posted in Marketing



2009 October 29 Britton Shinn

Helping Web users stay focused

One of the great ironies of Web site design is that, despite our efforts to create an experience that keeps users on our pages, we constantly invite them to move away. This is largely because information architecture (how we organize sites) is linear in nature (like reading books). The result: users have to leave pages in order to view related content. Unfortunately users are often forced to back up and start over to navigate through our content.

In fact, according to Jakob Nielsen, the “back button” on Web browsers is the second most used navigation feature.

This navigation problem is painfully apparent in sites tied to a company’s financial success, like e-commerce sites.  I’ve experienced this first-hand:  prior to coming to D2 I spent most of nine years developing and managing e-commerce businesses.  I know that most site managers struggle to get visitors to their sites.  Why is it then that we make them jump through hoops to buy products from us? Read the rest of this entry »


Tags: , , , , , , , , ,
Posted in Design & Usability



2009 October 19 Britton Shinn

Catching the Wave

The Google Wave that is.

I am fortunate. Last Friday I got my invitation and first chance to use the newest product from Google called Wave.  To be honest I have to say that I’m not completely blown away.  That’s not a bad thing though.  I felt the same way about Gmail and I use that every day.

First Impressions of Wave
There’s going to be a learning curve.  Google Wave looks very similar to tools we’ve all used, but it’s different.  It is a little instant messenger, a little e-mail, and a little Facebook, all with Track Changes and instant replay. Being familiar with all of those tools will help but you’re going to have to get in there and play with it to really harness the full potential.
Read the rest of this entry »


Tags: , , , , , , , ,
Posted in Technology



2009 September 28 Britton Shinn

When being Social isn’t cool

If your friends were jumping off a bridge would you follow them?  How many times have mothers asked this question of their children?  I now pose a similar question to you.  If everyone has a Twitter page shouldn’t you? The correct answer to both questions is, NO*.

Social media discussion is dominating marketing meetings these days.  Team members are asking questions like:

  • Should we? (All too often the answer is yes)
  • Facebook or Twitter? Both?
  • Who’s going to manage it, Bill in accounting?

megaphone

Read the rest of this entry »


Tags: , , , , ,
Posted in Marketing



2009 September 21 Judy Minot

Writing Great Web Copy - Part 4

WritingThis is the last in a series of posts about writing great copy for the Web. Here I will list a final handful of ideas to keep in mind as you write. As I said in the first post, you need not be intimidated by writing for the Web. The most important things are clarity and brevity. So, with that in mind:

Headings

  • Must be interesting, descriptive and brief (8 words or less)
  • Remember: users will read the heading and either stay or leave your site
  • An effective heading (with important keywords) generates better search results
  • Avoid adjectives, prepositions (a, and, the, of) Read the rest of this entry »


Tags: , , , ,
Posted in Marketing



2009 September 16 Steve Ambielli

The Last Days of IE6

We’ve all been there. We load a Web site in Internet Explorer 6 (IE6) and it looks terrible. Why? Because the developers for that site did not bother to support it. We are starting to see this happen more and more, since IE6 is an old browser (9 years old) and doesn’t support the latest code available to enhance the user’s Web experience. However, many organizations (and, therefore, their employees) are still working in IE6.

As you may know, HTML 5 (and CSS3 along with it) are on the horizon.  With HTML 5 will come new ways of designing and developing that IE6 cannot handle. As innovators in the industry who at the same time want our applications to work on our clients’ chosen browsers, at D2 we are paying close attention to this situation.

I must say that as a developer, I am extremely happy to see the increasing evidence  that IE6 may soon be in its death throes.  Critics of IE6 have created sites such as www.iedeathmarch.org, www.deathtoie6.com and www.bringdownie6.com. However, much stronger evidence is shown by the fact that huge social sites like Facebook, Digg and YouTube are starting to warn their users about using IE6 to browse their sites. In due time, they will no longer support the outdated browser. Read the rest of this entry »


Tags: ,
Posted in Design & Usability



2009 September 14 Judy Minot

Advertising in the Age of Social Media

A few years ago the shmany phonesift to Internet media viewing was spoken of in terms of “lean forward” vs. “sit back.”  This was exemplified by the way we view media on the Web (searching, choosing, interacting) vs. television (grab a bag of chips and turn it on!).

Nowadays (some 4 years later!) we speak of the shift from “one-to-many” communication (TV, radio, newspapers) to “many-to-many” (Twitter, Facebook, Wikipedia, YouTube, etc.). Every day more and more marketers are rushing to hop on the social media marketing bandwagon: building YouTube channels and creating Facebook fan pages and Twitter profiles. Read the rest of this entry »


Tags: , , , , , , , ,
Posted in Marketing



2009 September 10 Judy Minot

Writing Great Web Copy - Part 3

This is the third in a series of postings about writing copy for Web sites. I promised to provide guidelines for writing tight and concise copy. Here they are:

Define your Goals before you write. Every site, or every area of a site, should have one of the following goals:

Generate responses:

  • sales
  • leads
  • contacts
  • subscribers/repeat visitors

Provide information:

  • technical/other support
  • industry expertise

Read the rest of this entry »


Tags: , , , , , ,
Posted in Creative



2009 September 2 Britton Shinn

Basic SEO Content Strategy

I was on the phone with a prospective client the other day and a familiar question came up, “How do I create search engine-friendly content?”  It’s a good question, and if you have a Web site, you should be asking it.  My answer starts with this simple, two-step search engine optimization (SEO) content strategy approach.

  1. Think about how your content can help visitors move through your site
  2. Make your site structure mirror that approach

Work from GENERAL to SPECIFIC; BIG to SMALL.  Search engine friendly content leads the visitor (whether it’s a reader or search engine spider) along. It both educates and directs. Read the rest of this entry »


Tags: , , , , , , ,
Posted in Creative