Archive for the ‘Marketing’ Category


You Can Write Better than the New York Times

Tuesday, January 12th, 2010

After reading a sentence in yesterday’s New York Times, I realized that the venerable news organization might provide a fertile ground for examples of unintelligible writing.

So, for the next few weeks I will take examples from some of my favorite “heady,” “intellectual” information sources and show you how you could rewrite them so someone might actually understand them, and might even be persuaded by them. And, in marketing, isn’t it all about persuasion?

The sentence came from an article entitled: U.S. Saw a Path to Qaeda Chiefs Before Bombing, by Mark Mazzetti, in January 5’s New York Times. The opening of the article basically said that last week’s suicide bomber had been thought to be a promising informant for our government. So here it is:

American intelligence officials said Tuesday they had been so hopeful about what the Jordanian might deliver during a meeting with C.I.A. officials last Wednesday at a remote base in Khost that top officials at the agency and the White House had been informed that the gathering would take place.(more…)

Trailer Trashing

Thursday, December 31st, 2009

I went to see It’s Complicated this past weekend.  Before the film, several trailers ran, among them two for romantic comedies.  I’m a sucker for a good romantic comedy and fully recognize they are very formulaic.  But why do the makers of trailers feel they need to tell us the entire story rather than simply entice us with the premise of a film?  I know within 30 seconds whether I want to see a particular film and, if I do want to see it, I don’t want to see anymore of the story at that point and invariably try to look away.

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What’s that incredible sucking sound?

Monday, December 14th, 2009

drain1

It’s your service.

I felt compelled to write about an experience I had the other day at one of the largest regional grocery store chains in the northeast. It cemented my already lukewarm opinion of the chain, but it also made me think about how important it is pay attention to customer service, even as we trim payrolls.

There’s no need to describe what happened to me, because it has happened to you, in the supermarket, electronics store, hardware store, you name it: You need help with something, you see an employee, your expression says “help me,” you’re pretty sure they see that…and nothing happens. Not even any eye contact, let alone a smile. Or if someone does help you, it seems to be an inconvenience for them.

If you’re the business owner (or manager) this should be a real concern for you.  Your customers may be having similar experiences and, chances are they are not telling you.  Instead they’re telling everyone using a variety of social media outlets and tools.  Guess what: everyone is listening.

The next step, of course, is they will leave you for your competition. (more…)

Living your Brand Attributes

Thursday, November 5th, 2009

Have you ever had this happen?

You call the customer service for your credit card, bank, phone, utility company. At the end of the call, the rep says, “Have I provided you with exceptional service today?”

“Oh, jeez,” you think, “How lame-o!” (And they are thinking the same thing, no doubt.)  This is a classic case of a company misunderstanding the use of brand attributes.

attributesbHere’s what happens: a company, lets call them Minot Ltd., does some branding or a brand audit (for which they use an outside vendor with a world-class reputation and pay a correspondingly world-class price tag). The branding company asks questions, conducts surveys and focus groups, and comes up with, among other things, a list of attributes that represent the brand.

In the case of Minot, Ltd., they might be: Focused, Humorous, Responsive. These are the attributes that distinguish the brand, both internally, among the members of the company, and externally, to the customers and other “stakeholders” or people who interact with the brand (more…)

When being Social isn’t cool

Monday, September 28th, 2009

If your friends were jumping off a bridge would you follow them?  How many times have mothers asked this question of their children?  I now pose a similar question to you.  If everyone has a Twitter page shouldn’t you? The correct answer to both questions is, NO*.

Social media discussion is dominating marketing meetings these days.  Team members are asking questions like:

  • Should we? (All too often the answer is yes)
  • Facebook or Twitter? Both?
  • Who’s going to manage it, Bill in accounting?

megaphone

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Writing Great Web Copy - Part 4

Monday, September 21st, 2009

WritingThis is the last in a series of posts about writing great copy for the Web. Here I will list a final handful of ideas to keep in mind as you write. As I said in the first post, you need not be intimidated by writing for the Web. The most important things are clarity and brevity. So, with that in mind:

Headings

  • Must be interesting, descriptive and brief (8 words or less)
  • Remember: users will read the heading and either stay or leave your site
  • An effective heading (with important keywords) generates better search results
  • Avoid adjectives, prepositions (a, and, the, of) (more…)

Advertising in the Age of Social Media

Monday, September 14th, 2009

A few years ago the shmany phonesift to Internet media viewing was spoken of in terms of “lean forward” vs. “sit back.”  This was exemplified by the way we view media on the Web (searching, choosing, interacting) vs. television (grab a bag of chips and turn it on!).

Nowadays (some 4 years later!) we speak of the shift from “one-to-many” communication (TV, radio, newspapers) to “many-to-many” (Twitter, Facebook, Wikipedia, YouTube, etc.). Every day more and more marketers are rushing to hop on the social media marketing bandwagon: building YouTube channels and creating Facebook fan pages and Twitter profiles. (more…)

SEO Basics: Page Titles

Friday, August 28th, 2009

I’m often asked, “how do I optimize my Web site?”  I love this question.  Just ask anyone I work with, I can answer it for hours on end.   I can go on so long partly because search engine optimization (SEO) is a complex process and partly because of my general fascination with search engines and search behavior.

Optimizing your site generally requires numerous changes. They aren’t unmanageable or even very hard, but they do require patience. SEO is not a quick fix and takes time. That being said there are a few relatively easy things you can do to change the way your site ranks. One in particular has resulted in improved rankings every time I’ve done or recommended it. (more…)

What are all the Tweets about?

Thursday, August 20th, 2009

Twitter gets a ton of press. Marketers are falling over themselves trying to find ways to leverage it to connect with their audience. Recently I wrote about marketing with Twitter and suggested that it might not be the silver bullet organizations are looking for.

Today I read this eMarketer article detailing research regarding what people are actually using Twitter for. (more…)

The Brand vs. the Band

Thursday, July 30th, 2009

A college roommate of mine sent me a link to a video on YouTube last week.  He sent it because he knew it would make me laugh, he was right.  After watching it I began to think more about what the video represents.  You see for me this video epitomizes the power of the Web and user generated content.

Here you have two brands/bands seemingly unrelated and representing completely different core values existing in perfect harmony – literally.  See for yourself. (more…)

If Content is King in SEO, Accessibility is the Queen

Friday, July 24th, 2009

Content may be king for successful SEO but he’s nothing without his queen, and she is accessibility.  Think of it this way:  you may be the greatest artist the world has even seen but if your work is hidden in a basement, how will we ever know?

Search engines don’t sleep. They never stop working.  They send programs called “robots” to gather (i.e. index) content across the Web 24 hours a day, 365 days a year.  Please note, when I say “content” I’m referring to the copy, or words and other text, on your pages. Without it you will not rank well in search results.  Here’s where the queen, accessibility, enters the picture. (more…)

A Paradigm Shift in Business Goals ?

Friday, July 17th, 2009

One thing the financial crisis has pointed out pretty clearly is that everyone is connected. “Pure” capitalism, the kind espoused by economists like Milton Friedman, is based on the idea that all the decisions individuals make based on what is most profitable for them will add up to public good. One reason many are looking for someone to blame in the financial crisis, is that the inherent “goodness” of capitalism (with or without government controls) is at the foundation of our national identity.

I sense a paradigm shift in the offing.

A sail yacht approaches the coast - JMW Turner

I am betting it will start with the notion (more…)

Marketing and IT Smackdown!!!

Monday, July 13th, 2009

From simple Web sites and e-mail marketing to social media, CRM and viral YouTube videos, if you are a marketer, you are facing the fact that your major marketing vehicles are in the hands of an IT department that often doesn’t even speak the same language you do. Usually they have a very different culture. Often they even work in a different state.

Every day, decisions are made in IT that affect marketing. When purchasing a new software package, their focus is on efficiency, robust technology, or transactions per minute. When you ask “But can I embed a video?” or “How easy will it be for me to do a survey?” they will say “Yeah, yeah, it can do all that,” followed by a lot of what sounds to you like gobbledygook. (more…)

Embracing User Generated Content

Thursday, July 2nd, 2009

Here’s a simple definition of user-generated content: Content created by end users.

Why is it valuable?  Because customers today are turning to peers, not marketers, for reliable information about things they are considering buying or doing.  Face it; they just don’t trust us anymore. (more…)

Twitter & Your Online Marketing Plans

Monday, June 29th, 2009

Twitter is certainly at the top of marketers’ minds these days. I see it referenced everywhere - in blogs I’m reading, on corporate and brand sites, on e-commerce sites, not to mention on radio and TV.  Is Twitter “lightning in a bottle” for those trying to engage with their audience?  Is it the link to your customers that’s been missing all along?  Let’s look at the larger picture.

twitter-logo

Twitter, while unique, is just another in a growing line of social networking platforms that have won the hearts of millions of Web users around the world.  While Twitter is pared down, feature-wise, from Facebook or MySpace, its fundamental underpinnings are the same:  make connections and share information.  That’s where marketers see all the potential value:  why not let your fans spread the word about your brand? (more…)