Posts Tagged ‘user interface’


Musings on Media at ASCO 2010

Tuesday, July 20th, 2010

I attended ASCO last month to get a sense of how various companies are handling the new fair balance guidelines, to check out the Boehringer Ingelheim booth for which D2 Creative provided rich media, and to see how other pharma companies are using interactive media in the trade show setting.

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With their hands tied by regulatory minutiae, pharma’s media is traditionally several steps behind other industries from a storytelling perspective.  It is in the area of technology where pharma is much more free to flex its creative muscles.

A huge, international meeting like ASCO is exactly the type of showcase where one would expect to encounter the latest, greatest media wizardry.  Granted, ASCO attendees are an unusually learned audience who are most interested in the science, but they interface with technology just like the rest of us.  And when technology enters the fold, the importance of usability—and the user experience—cannot be ignored.

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First Contact

Thursday, July 8th, 2010

HelloPerhaps the most undervalued page of your Web site is the “Contact Us” page.

Here’s a story from my friend, Jon Websurfer. Jon was assigned the task of finding a supplier to make customized edible treats to use as corporate gifts for his company. He typed some keywords into his search engine, including his location. Out of thousands of bakeries in the U.S., a lucky eight showed up on the first page of  results (the rest of the results weren’t bakers). Jon clicked on the results for five or six of these and looked over their websites, taking a maximum of two minutes on each page (for some it was more like 10 seconds). He evaluated them for:

  • Presentation (if the site looks good, chances are they’ll do good product presentation)
  • Ease of navigation (if he’s frustrated with your site, he may be frustrated with your service as well)
  • Best looking (and best variety of) product photos
  • How well they explained their ordering procedure, packaging, delivery and lead time.

Hoping to patronize a local supplier, he was frustrated at how hard it was to find out their locations. (more…)

Life without white space

Thursday, May 13th, 2010

Listening to my local radio traffic report is a painful reminder of the importance of white space. “What’s white space?” you ask.  In the design world we use the term white space to refer to the empty space around a graphic, text or other design element. Effectively it’s the space where your eyes take a breather and your brain has time to digest what it just encountered.

Back to the traffic report.  I know the station is determined to make everything entertaining or cool, but they’ve gone too far.  In addition to the woman reporting traffic you also hear MUSIC and CAR HORNS in the background.  Car horns, in a traffic report, really?  Guess what I do every single time I hear the traffic report? I look all over trying to figure who I just cut off.  As a result I never hear the traffic report, and I can’t be the only one.

Your Web site is no different.  If visitors are bombarded with text, images, calls to action and a host of other distractions, they aren’t getting your message. That’s because without white space, it’s difficult or even impossible to visually sort and prioritize what’s on the page.

Here’s an example of excellent use of white space in design from the 37signals site.

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Take a look at your Web site.  Are you asking too much of your visitors? Are there too many words, too many calls to action?  Next time you are considering a redesign (maybe that should be now) think about what adding white space can do for you.

Don’t touch me there…

Thursday, May 13th, 2010

Touch screen kiosks are becoming more popular at trade shows. Here at D2 Creative we’ve done a few, using various types of display devices, and we’ve learned a thing or two.

Here are five rules for creating great touch screen presentations:
D2 Touchscreen

  • KEEP IT SHORT.
    Average length of time spent at a trade show display is shorter than you think.  So focus your message and make sure you get it to the user within half that time.
  • KEEP IT SIMPLE.
    Create a road map of where you want the user to go, and help them get there by making the route as uncomplicated as possible. It’s easy to imagine that because you have assets, (testimonials, case studies, data), including them into your interactive piece will make it better. Au contraire, mon frere. Think of this as a poem where every word and every cadence supports the central idea.
  • KEEP IT FUN.
    It’s a touch screen, it should be engaging. Think outside the box when you create your user interface. Examples we’ve seen or done:
    -When the screen is touched, water ripples across the screen
    -Use a real word object (a key, a cell phone, a face) and interacting with it via a camera.
    -Using technology that allows hand gestures to take the place of a mouse
  • WAIT LOOP TELLS ALL.
    Your wait loop will be running just like a screen saver whenever no one is using the display.  It should not be an afterthought. The wait loop needs to arouse curiosity.  It also needs to tell your story, in case people don’t have time to stop.
  • DON’T FORGET THE TAKEAWAY.
    Give people something to take home to remember their kiosk experience. It allows them to explore at their leisure, and spread the word.

I’m not here to have a relationship with you.

Friday, June 19th, 2009

Buying stuff, whatever that stuff is, is a process that has changed and evolved significantly because of our bff, the internet.  And let’s be honest, we all spend a lot of time on the web.  If you’re like me, one of the more productive things to do online is buying something, because we can’t find it anywhere else or it’s cheaper or it’s easier.

Even if we like to see it in person and try it on or try it out, many times we may leave that store to go to our computers to see if we can get a better deal.  Nothing wrong with that.

“What’s your biggest pet peeve about online shopping, Eric?” (more…)